Shipping Policy

The Coastal Chapter Co.

Thank you for shopping with The Coastal Chapter Co.! 🤍

We're so grateful you're here! Whether you're treating yourself to something cozy or finding the perfect gift, we want your shopping experience to be as smooth and enjoyable as possible.

Please review our shipping information below before placing your order.

Order Processing & Fulfillment

Because our boutique offers a variety of products, processing and delivery times may vary depending on the item purchased.

Made-to-Order Products

Our graphic sweatshirts, mugs, totes, and select accessories are made especially for you after your order is placed.

• Estimated production time: 2–7 business days.

• Shipping time is additional and depends on the selected shipping method and destination.

• Production may take longer during holidays or periods of high demand.

Boutique Clothing & Accessories

Our curated clothing and select accessories are fulfilled through our trusted boutique suppliers.

Estimated shipping times for U.S. orders:

• U.S.-stocked items: Approximately 2–5 business days.

• Overseas-stocked items: Approximately 5–10 business days.

These are estimates, not guaranteed delivery dates.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the items ordered and available shipping options.

FREE standard shipping on eligible U.S. orders of $100 or more!

The qualifying order amount is calculated after applicable discounts and before taxes and shipping.

Orders below $100 are subject to the shipping rates displayed at checkout.

Multiple Packages

Because we work with different fulfillment partners, items from the same order may ship separately.

This means:

• Your order may arrive in multiple packages.

• Packages may arrive on different days.

• Separate tracking information may be provided.

Don't worry if everything doesn't arrive together!

Tracking Your Order

When tracking information becomes available, you'll receive a shipping confirmation email with the details needed to follow your package.

Please allow time for the shipping carrier to update its tracking system.

Shipping Delays

We do our best to ensure orders are processed and shipped promptly.

However, delays may occasionally occur due to:

• Holidays or high order volumes

• Weather conditions

• Shipping carrier delays

• Product availability

• Production or fulfillment delays

Estimated delivery dates are not guaranteed.

If you have concerns about your order, please contact us. We're happy to help!

Incorrect Shipping Addresses

Please double-check your shipping address before completing checkout.

If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, address changes may not be possible.

Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged, please contact us promptly with your order number and photographs of the packaging and affected items.

If your tracking shows a package as delivered but you haven't received it, please check around your delivery location and contact the shipping carrier.

You may also contact our team for assistance.

We'll review shipping concerns individually and work toward an appropriate resolution in accordance with applicable consumer laws.

Digital Products

Digital products are delivered electronically and do not require physical shipping.

Delivery instructions will be provided with the purchase.

Questions About Your Order?

We're always happy to help!

Please reach out through our Contact Us page with your order number and any questions.

Thank you for supporting our small business and being part of The Coastal Chapter Co. community!

Here's to making every chapter a little more beautiful. 🤍